In a traumatic event, it is common and normal for employees to exhibit a wide range of emotional and physical reactions. Sometimes the incident produces such a strong emotional response that an individual’s ability to cope may be temporarily overwhelmed. Such responses can impact job performance, including productivity and absenteeism.
To assist employees in processing their reactions to the situation and to reduce performance concerns, your Employee Assistance Program (EAP) offers telephonic and on-site CISD services.
- Group consultations
- One-on-one consultations
- Referrals to community resources
- Referrals to professional resources
5 Simple Steps for Requesting CISD Service
- Call the EAP number, 800-925-5327
- Report the details of the incident.
Include location address, names and phone numbers of primary and secondary contact persons, the date and time you are requesting services, the number of employees involved, and other details about the incident. Immediate debriefing is often not advisable, as the initial reaction of most involved is to leave the workplace and return to the safety of their homes and loved ones. Debriefing is generally more effective if it is conducted a few days following the event.
- The designated contact persons will be notified when services have been coordinated and will be provided the provider’s name, who will make contact prior to arrival, as well as the expected time of arrival.
- You will host the provider in a private setting for the debriefings, with enough room for a group or one-on-one sessions.
- After the response has taken place, the CISD coordinator will provide a brief CISD report to designated contacts.