Identifying and responding to an employee’s declining work performance and/or behavioral problems can be challenging. The American Behavioral Employee Assistance Program (EAP) provides you with a means of formally addressing problems in the workplace, while also allowing you to support one of your most valuable assets: your employees.
Below is a brief summary of the steps you should take to initiate the formal management referral process. Formal Management Referral Guide includes a more detailed description of the entire process.
Before Meeting With Your Employee
Verify that you are authorized to make a formal management referral.
Identifying the Troubled Employee form is a useful tool for documenting specific problematic behaviors. However, it is not required as part of the formal management referral process.
Call the Management Support Center at (800) 925-5327, option 3. An American Behavioral associate will facilitate the referral process and provide you a telephone number for the employee to call and any documentation required for the formal management referral process.
Discussing the Referral With Your Employee
Schedule a private meeting with the employee to review the reason(s) you are making the referral.
Ensure that he or she signs the confidential Formal Management Referral-Letter.
Direct the employee to call American Behavioral at the telephone number provided to you by the Management Support Center associate.