Click here for the CISD Packet

When the workplace experiences a traumatic event, it is common and normal for employees to exhibit a wide-range of emotional and physical reactions. Sometimes the incident produces such strong emotional response that an individual’s ability to cope may be temporarily overwhelmed. Such responses can impact job performance, including productivity and absenteeism. To assist employees in processing their reactions to the situation and to reduce performance concerns, your Employee Assistance Program (EAP) offers Critical Incident Stress Debriefing (CISD) services telephonically, as well as onsite. Services may be requested as group or one-on-one consultations, referrals to community and professional resources, as well as follow up services. The following information will guide you through the CISD process.

  • Call American Behavioral’s designated CISD line at 1-800-925-5327, option 4 to be connected to a CISD Coordinator.
  • Report details of incident. Please be prepared with details of the event:
    • the location address
    • primary and secondary contact persons (with phone numbers)
    • the date and time you are requesting a debriefing
    • number of employees involved
    • details about the incident
  • Once details are gathered, American Behavioral will coordinate an onsite provider. (please note that arrival of response can take up to 2 hours). An immediate debriefing is often not advisable. The latest information from the Critical Incident Stress Management organizations indicate that a debriefing is generally more effective if it is conducted a few days following the event. The initial reaction of most employees is to leave the work place and return to the safety of their homes and family.
  • The HR contact/designated contact will be notified once a provider has been coordinated. The contact will be given the providers name and expected time of arrival. The provider will also make contact with the site representative prior to arrival, when possible.
  • After the response has taken place, the CISD coordinator will provide a brief CISD report to site representatives.
  • Place provider in a private setting for the debriefings, with enough room for a group or one- on-one session.

Click here for the CISD Packet